Contact Us

We're here to help — get in touch by email or post, whatever works best for you

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General Enquiries

[email protected]

Customer Services

[email protected]

Our Head Office

Westerncresthorizon
1 Victoria Road
Leeds, LS1 5AA
West Yorkshire

Please note: This is our administrative office, not a branch. If you'd like to visit, please give us a call first to arrange an appointment.

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How Can We Help?

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Quick Answers

Frequently Asked Questions

We aim to respond to all enquiries within one working day. If you need a faster answer, our telephone team is available seven days a week — give us a call on 0345 123 4567.

Our telephone banking team is here Monday to Friday, 8am to 8pm, and Saturday and Sunday, 9am to 5pm. We're closed on bank holidays. Online and mobile banking is available 24/7, of course.

Yes, we offer telephone and video appointments with our mortgage advisers, financial planners, and business banking team. Just mention what you'd like to discuss when you get in touch, and we'll set up a time that suits you.

We're primarily a digital building society, which means most of our members bank with us online or through our mobile app. Our head office is in Leeds, and you're welcome to visit by appointment if you need to. That said, you can do pretty much everything — open accounts, apply for mortgages, manage savings — from your phone or computer. And if you ever need a chat, our telephone team is just a call away.